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Frequently Asked Questions

What payment methods do you accept?

Cash on Delivery (COD)

Is shipping free?

Yes, on orders above ₹350. Below that, a flat ₹49 shipping fee applies.

How do I track my order?

Use Track Order with your order number and the phone number used at checkout.

Can I cancel my order?

Yes, within 1 hour of placing it, provided it hasn't shipped yet. Once shipped, it can no longer be cancelled — see our Refund & Cancellation Policy.

What is your return/refund policy?

Refunds and replacements apply only if the product delivered is damaged, expired, or incorrect — with proof (photo/video) shared within 24 hours of delivery. Approved refunds are credited within 7–10 business days. Full details on our Refund & Cancellation Policy page.

Are your spices lab-tested?

Yes — quality parameters (like curcumin content for turmeric) are checked per batch during processing before packaging. See our Quality & Food Safety Commitment.

Do you ship pan-India?

Yes, across India via courier partners — see delivery timelines on our Refund & Cancellation Policy page.